An escape game is a fun and engaging activity for small teams of 2-6 people. You'll only have 60 minutes to "escape", and to do that you'll need to work as a team to solve a series of puzzles that will test your logic, lateral thinking and ingenuity.

Take a look at our description of an escape game here.

The rooms are primarily designed so you can think your way out; however, you will be required to move around the room and possibly move items into place. Don't worry, it's nothing too strenuous (although sometimes things get quite tense in there!).

If you inform us of your cancellation more than 48 hours before your game, we will provide you with a full refund.

If you inform us between 24 and 48 hours before your game, we will provide you a voucher for 50% of the amount that you can use at a later date. We will, unfortunately, not be able to refund any cancellations made on the day.

If you inform us more than 24 hours before your game, we will provide you with a full refund for the missing players. After that, we will provide a 50% refund of the difference in price for players who don’t attend.

Don't worry! Our puzzles have been designed to be difficult enough to provide a challenge while at the same time ensuring that everyone involved has a great time. We've designed a wide variety of different puzzles that need all different types of skills to tackle. Remember, you are not the only person in there, teamwork is required to claim victory and everyone has something to contribute, so ask your friends!

If after all your efforts you're still stuck, don't despair, your puzzle master will be able to provide you with a hint or two... or however many you need.

No, definitely not! While the phrase, "Escape Room" may imply that you have to solve the puzzles to get out, our games focus on completing several objectives with the ultimate goal of completing the story.

You and your teammates are free to leave the room at any time you wish, although we recommend that you stay inside the room until you complete it to enhance your experience. If you're still in the room after the timer has expired, we'll also help you out of there.

We recommend that groups arrive no later than 5 to 10 minutes before their allocated time slot. Before each game you'll have a short briefing session covering some basic rules and an introduction to the story. The game itself lasts 60 minutes, and we also encourage you to hang around after your game to discuss how it went and take some (hopefully post-victory) photos.

You don't need to bring anything except for yourselves and your wits. We will have lockers for you to store any valuables and bags while you play your game.

The minimum unsupervised age is 16. However, players under 16 are welcome provided they are supervised by a responsible adult at all times.

The pricing scheme at The Enigma Room depends on the number of people you bring to play. The more people you bring, the less you pay per person. So bring your friends!

Check out our pricing structure here.

We're always trying to make sure you and your group have the best experience possible by coming up with fresh and creative ideas that are unique to us. Our goal isn't to prove intellectual supremacy or squeeze you of all your cash, rather we only aim to put a smile on your face and bring out the best in you and your team. We think that our completely original puzzle ideas and combined with our particular blend of story telling will make your time with us unforgettable.

But more importantly, we don't think The Enigma Room should be your only choice. We love escape games and hope that you do too! If you visit us and have a good time, why not check out some other game masters in Sydney? Come in and ask us which other venue's we're fans of and we’ll be glad to provide our honest opinions.

Yes. The combined total capacity of our two game rooms is twelve people - if you provide us with sufficient notice we can run simultaneous games. We can also split up larger groups to run consecutive games. Please contact us for more information and we'll send you all the details you need to have a great day.

Parking's pretty hard to come by in the city and unfortunately we don't have any parking spots of our own. The best way to get to us is by bus or train as we're only a two minute walk from Town Hall station.

But if you have to drive, the two best parking stations are:

• The closest option (but most expensive): Citigroup Centre Carpark
• The most cost effective option (but a little further away): Goulburn St Carpark

If you do decide to drive, please make sure that you leave yourself plenty of time, if you're late, we may have to cut your game time down so that we're ready for the group after you.

Not quite. Each game at The Enigma Room is supervised by one of our game masters and if there aren't any games, there aren't any masters. So if you just turn up unannounced, it's likely that there won't be anyone there who will be free to run your game.

We always recommend that you make a booking or contact us to help you make one. That way you can avoid disappointment when you have to suddenly solve the mystery of why there's no-one in the office.

No problem. You can contact us here.